ATTORNEY/CLIENT PRIVILEGED COMMUNICATION
To: John T. Hentrick, Esquire
From: Steven H. Grant
Re: Senior Executive Performance
Date: January 25, 1998
Shown below is additional information which taken together with the information provided by
Michael Tinsley by separate letter (dated January 23, 1998), serves as my basis to recommend
the immediate termination of employment for Denise Licciardi and Jerry Gentile.
Inventory Issues:
Without duplicating the events described in the Michael Tinsley letter, I have initially
summarized the following information to put my additional thoughts in the proper context.
On Thursday, December 31, 1997, final production was completed and 579 units were delivered
to the Tampa, Florida warehouse of Cortina, Inc. (the company's newly appointed "freight
forwarder). Shipping documents internally suggest arrival on January 1, 1998 while our internal
log maintained at the manufacturing facilty indicates shipment on December 31, 1997. For your
additinal information, the company's principal contact is an employee named Roger Bouws and
Michael Tinsley is the principal point of contact for the company.
As a precaution against theft, fraud or abuse at the warehouse of the freight forwarder, I instruct
Michael Tinsley to make periodic visits (announced or unannounced) to the Tampa warehouse
to ascertain that the correct units were present, safe and secure. Based on this request, he
confirmed on Friday, January 2, 1998, that all 579 units were in the warehouse. Of the 579 units,
308 were specifically identified as units sold for delivery to a customer named Pan Pacific.
Also on Friday, January 2, 1998, I attend the planning meeting at the manufacturing facility to
independently determine the condition of the raw materials, work-in-process, and finished goods
inventories. I believe that Tom Williams and Vince Bourne were present at this meeting with
members from the Treasury Division. While all of the inventory team members were reviewing
the procedures for the inventory scheduled for Monday, January 5, 1998 in the front conference
room, I excuse myself and walk around the facility noticing that the facility is in disarray with
open box cartons and other garbage lying around. I did not enter th stock room where the parts
inventory is kept since th door is closed and I presumed locked. I find no work-in-process
inventory on the work benches, as well as no finished goods on the loading dock. I then leave
the facility and head back to our corporate office arriving probably around 9:00-9:30 AM.
As a result of the calendar this year, we specifically scheduled the physical inventory for the
"first real workday of the 1998" which happened to be Monday, January 5th. As Michael
later informed, the actual physical inventory was completed without incident in the presence of
Coopers and Lybrand. As I recall, Denise and Jerry requested on January 6, 1998, the return of the
Pac Pacific units sometime in the middle of the afternoon in order to complete any final
upgrades or testing before shipment to Pac Pacific. In fact, Denise and Jerry were very adamant
about receiving these units "no matter what time" on January 6th.
The primary reason that Denise requested that Michael or I return the inventory was that
management adopted a policy on safeguarding the finished goods inventory which was
"once the units left the manufacturing facility, Michael and I were the only employees
authorized to order further movement of the units held by Cortina, Inc."
Obviously, Michael and I questioned the need for the immediate delivery since we could not
understand what upgrades or final test could possibly be completed on 308 units if they arrived
late in the evening, not to mention the stress we could put on the company's "new relationship"
with the freight forwarder by requiring him to work his small staff of 6 employees until all the
units were delivered that night. However after discussing the issue, Michael proceeded to
authorize the return of the units to manufacturing but later that evening the freight forwarder ran
into problems identifiying the specific units to be returned, which obviously angered Denise and
Jerry. As Michael relayed to me, Denise wanted to rectify the situation immediately by
requesting the location of the freight forwarder so she and Jerry could specifically identify these
308 units and have them sent over immediately. Furthermore, they indicated that they could not
understand why this was taking so long since the inventory was clearly marked on the pallets and
they could find it very quickly.
In fact, the following morning (Wednesday, January 7, 1998) Denise and Jerry went over to the
Cortina warehouse to identify the units. Additionally, since we did not want for this situation to
reoccur, an additinal procedure was immediately implemented that resulted in Denise and Jerry
identifying the remaining customer specific units on each of the pallets. While I offered
Michael's assistance in this matter, Jerry and Denise declined, indicating that it would only take
them a few minutes since they were very familiar with the pallets, and I believe they were
actually gone several hours. Later on when I inquired with Dneise, on why an alternative like
"taking a smaller delivery that evening was not sufficient" she indicated that "Michael and I were
interfering with production issues, and that she and Jerry needed the entire inventory back that
evening so they would not waste manufacturing employees time upon arrival the next morning
by having the units in the already in the proper areas of the manufacturing facility."
While I would describe her tone as defensive, I'm sure here comments were meant to intimidate
me and others who interfered with production. In fact, Jerry and Denise had continually
indicated that they were having problems with manufacturing the last few weeks and I'm suer
they were directing their commentary at the supervisory personnel of manufacturing named Tom
Williams and Vince Bourne.
(In order to provide the proper time sequence of events, I have inserted a brief description of
the Q-1 Technologies vendor dispute so you can understand the chronological order of events
and the underlying linkage with the "Inventory Issues.")
The Q-1 Invoice
On Monday, January 19, 1998, I was traveling with Seth Joseph to the Board meeting in New
York when upon arrival at Laguardia we took a limosine where I used my cellular phone to
check my voice mail. My voice mail included a call from Q-1 Technologies that was a
continuation of an ongoing series of phone calls between me and their management including
Mike Galinski, Joe Usarski, and R. S. Rogers over non-payment of the invoice of over $208,000.
Since I was traveling, I forwarded this voice mail to Mary asking her to return the call to Q-1 and
tell them I would check up on their information. I also asked Mary to review this additional
information since she was very familiar with this vendor. However, before I describe the
contents of my voice mail from Q-1 I need to provide some additional chronological background
information.
This vendor dispute was passed forward to me in late December 1997 or early January 1998 by
Jerry on a phone call indicating that I should expect a call from Q-1 over the disputed invoice
and where he quickly described "how inefficient the production process was when using the Q-1
boards, complaining that they constantly needed reworking, and they were (I assume him and
Denise who were running production) tired of wating time with these defective boards." Based
on this conversation, it was my understanding that it was unlikely the company would ever
want to pay for them and Denise and Jery no longer wanted to deal with this situation.
Upon review of the Q-1 claim with Mary Ward, I isolated the dispute down from three issues
(i.e., the cancelled purchase order and switch to new vendor named MC Test: the purchase of the
remaining Q-1 inventory which transferred to MC Test, and the outstanding invoices for
completed boards) to the completed board issue. Mary and I also discussed the merits of our
position as postured by Denise and Jerry to me, and we reviewed the supporting written
documentation for the outstanding payable, and we concluded non-payment was probably not the
appropriate position since we still had a warranty claim. While I certainly acknowledge that I am
not a legal expert in these matters, it is my opinion that if the boards were defective, the warranty
provision would be the first recourse as it was articulated by Q-1 directly to me. Mary and I also
discussed whether she knew if the boards were defective or not, and whether she had any idea
where the "defective" boards may be located. Mary did not know where the baords were but she
suspected the boards were probably just fine. On a follow-up call with the vendor during the
week ending January 17, 1998, I indicated that I had isolated the disputed issue to the "board
issue" but I could not guarantee payment at this time, since I had contradictory information
indicating that the boards were defective (i.e., Denise/Jerry claiming "defective," and missing boards that I suspected were good and placed in units.)
Obviously, the vendor could not believe the boards were defective and the voice mail he left
me on January 19, 1998 mentioned earlier stated "that he personally verified the status of
the boards with Tom Williams who indicated that they were not defective and Q-1 wanted
to be paid the amount due or they would sue for collection."
As you can see from my prior comments, this information regarding the "defective" nature was
given to me weeks ago when Jerry gave me the information that the vendor will be calling me.
I strongly suspect that Denise and Jerry found it very easy to blame this vendor and
manufacturing supervisory personnel like Tom Williams and Vince Bourne for the overall
production problems that were allegedly occuring.
(Now that I have provided this information, I am now returning to the Inventory Issues that I
interrupted on Page 2.)
Inventory Issues - Continued
Directly upon my arrival to the office on Tuesday morning January 20, 1998, I met with Mary
and Michael to discuss the Q-1 and the Pac Pacific issues. In this meeting, I directed Mary
Ward to go over to manufacturing to find the Q-1 boards, since I assume if they were defective
the boards would be isolated. With regard to Pac Pacific, Michael and I both realized that we
now needed to count the 208 units for Pac Pacific inventory as finished goods (which we
believed had been returned to Tampa since it was now 15 days later), and it would be easy to
give Andy McAdams comfort that they were completed units since he could count 208 boxes and
spot check by opening cartons to confirm its existence. Not to mention that the shipping
documents we used with Cortina confirmed the date the items were received at their warehouse,
describe the weight, number of units shipped, and contain a verifiable shipping log number
identifying the number units earmarked for each customer.
One key point to mention, is the policy on the freight forwarder requires "the production
people to call Cortina for pick-up at the manufacturing facility and delivery to Tampa
pending final shipping instructions from Michael and I, since we have little knowledge of
when a unit is ready to be sent back to the freight forwarder for further delivery
instructions to the customer." In other words, Treasury safeguard the inventory at the
freight forwarder but does not control inventory at the manufacturing facility.
In this context, as I was leaving for lunch on Tuesday, January 20, 1998, Denise reminded Dr.
Zwan and I that the units were in St. Petersburg at the manufacturing facility. While I was
pleasantly surprised that they were at manufacturing: Denise implied I should have realized that
they were there since Michael and I authorized there [sic] movement back to the St. Petersburg facility
15 days earlier. Since the policy highlighted above does not require Michael and I to authorize
the pick-up and transfer fo units into the Corina facility, I still needed to understand the
condition of the units. As a result, I explained to Denise in the presence of Dr. Zwan and Seth
Joseph that the condition of the units was very important to understand so I could explain the
inventory issue to our Audit Partner, Andy McAdams. After a few minutes of questioning,
Denise explained that all units were out of the boxes and in different stages and places of the
manufacturing facility. While Denise was aware or not, the Treasury Division staff and I were
already aware of a serial number discrepency regarding the 308 units.
Since Mary was already present at the manufacturing facility researching the Q-1 issue, we also
asked her to highlight the condition of the 308 units for the Pac Pacific order for inventory
purposes. Quickly Mary realized that only 285 units were accounted for from this order at the
manufacturing facility and that 23 units were missing.
What quickly became apparent was that 308 units went over on December 31, 1997: that 308
units came back on January 6, 1998; and on January 20, 1998 only 285 units were accounted for.
Apparently Tom Williams indicated that 23 complete units for the order were coming from
brand new units that were being returned from customers.
Later on the afternoon of January 20, 1998, Denise called me from manufacturing and demanded
to understand why Mary was over at the facility asking questions about the Pac Pacific order.
She also stated "that if there was a problem it would be much easier to ask someone that knew
about it and that it was totally inappropriate to send her over with out letting anybody know."
She also indicated that "Mary was not trustworthy and that her husband said awful things about
the company." She also inquired if "Bryan was aware that Mary was at the manufacturing
facility." My reaction to Denise was "Mary was there all day on another issue at my direction
when she (Denise) told me that the Pac Pacific inventory was still over there: that if there was a
trust issue regarding her then please explain it, but her husband was not an employee any longer;
and with respect to Bryan, she could feel free to let him know that Mary was there or I would be
happy to tell him." From my perspective, she serves as the Vice President of Administration
and is responsible for Human Resources, and I find her remarks regarding Mary Ward as
slanderous with no basis in fact, and the whole tone of the conversation as an intimidation
tactic directed at me especially with respect to Dr. Zwan's understanding of Mary's
presence at manufacturing. Incidentally, Denise has held up a raise for Mary recently on
the basis of her receiving a promotion or raise already this year.
As you know, when you arrived on Thursday, January 22, 1998, the company had clarified the
financial impact of the restatement except for a pending issue related to the reconciliation of the
book inventory at December 31, 1997, and the physical inventory of January 5, 1998 of
approximately $600,000. The Treasury Division staff quickly identified about $200,000 of the
problem by mid-day but the remaining $400,000 had yet to be clarified. Well obviously, the next
question to fully understand was if 23 returned units were to be added with the 285 units on the
floor; what really went over to Tampa in those 23 boxes on December 31, 1997?
As a result of this potential financial impact on the financial statements I demanded that Dr.
Zwan be present when I asked Denise about this issue. In the presence of Dr. Zwan, Michael
Tinsley, Mary Ward and myself she reluctantly admitted that the 23 boxes shipped on December
31, 1997 contained materials for complete units which of course weighed 25 pounds like a
normal unit in a box. In other words, this inventory was not counted as raw materials on January
5, 1998 since it wasn't in the warehouse and its value when added to the Q-1 boards which are
obviously fine and in units with an approximate value of $400,000.
As a follow-up to this issue, Denise called me on Friday, January 23, 1998 from New Jersey to
inform me that she wanted to speak to me again to clarify this issue since it was really important
to senior management and Mary Ward and Michael Tinsley did not need to really hear her
answer. I put her off until Monday because in my mind she already admitted that she defrauded
all of those around her.
Insider Trading
Incidentally, I received a call from Tom Enstice a broker from Dean Witter on Friday, January
23, 1998 about pending margin calls from the price collapse for 8 employees who were frozen
out from completing an option exercise in December when the window for exercise closed earlier
that the previous published rules described. Of the 8 people effected, three are Form 4 filers
including Denise Licciardi and her husband Sam Licciardi. Tom also informed me that two
days prior that Denise sold some stock. I can't say with certainty she had an involuntary margin
call but I can tell you with certainty she did not mention the transaction to me. Not to mention,
that Denise has been intimately involved in the sales cycle, production cycle and all corporate
administrative issues this quarter.
Denise and Jerry also allegedly told Tom Williams about the "anonymous letter" that the company had received about 10 days ago. Certainly, both Denise and Jerry should know better
than to share this information.
Summary
In my view, Denise and Jerry have run pretty reckless for long time. Ask yourself the following
questions:
How could the manufacturing facility be messy on January 2, 1998 if Tom Williams told
Michael he left it spotless on December 31, 1997?
How could the Q-1 boards be defective if they are not at the manufacturing facility and
presumably in units?
Why was it so important for Jerry and Denise to have the Pac Pacific units back late at night on
January 6, 1998 for upgrades at whatever time necessary?
Why is it that Denise and Jerry did not want our assistance in retrieving the 308 units from
Tampa and to identify the remaining units on the pallets?
Could it be that Jerry and Denise did not want Tom Williams or other supervisory personnel to
see the 23 partially assembled units returned from Tampa put back in raw materials or work-in-
process inventory?
Why would Denise and Jerry be angry with Michael and I for not understanding why the Pac
Pacific inventory needed to be returned on January 6, 1998?
Why would they state that we were interfering with production issues we know very little about?
Why would Denise and Jerry "pass the buck" on dealing with Q-1 vendor problem?
Why is it that Denise resisted telling me the condition of the 208 units in manufacturing facility?
Why is it that when Denise was confronted in front of Bryan, Michael, Mary and myself on
Friday she finally admitted that the 23 units were full of parts that had not been counted but were
sent over to Tampa on December 31, 1997?
Wouldn't it have been okay to recognize that the 23 returns from customers would be added to the
285 units when they were returned?
Was it really that important to send these 23 boxes to Cortina on December 31, 1997?
Why would Denise ask unprofessionally with me on the telephone when she realized Mary was at
the warehouse on January 20, 1998?
I think this information proves its point!
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